Consensus for success We believe that an open way of working is the most effective and productive. Each client has different needs, expectations and goals, and we work in partnership to meet them. We agree working methods, we agree what technology tools will be used, and we agree targets, including guaranteed savings against current expenditure. We monitor every aspect of our price and service performance benchmarked against our competitors. Formally and informally, we also monitor staff performance and customer satisfaction. The Travel Company employs an exceptionally high proportion of formally qualified staff and empowers them to be entrepreneurial, creative and decisive. This improves the quality of service received by clients and makes our own business operations more effective. We only ever employ staff that are already experienced within the travel sector, then optimise and enhance their skills through further regular training. Typically, client teams assigned by The Travel Company are comprised of consultants under the responsibility of an operationally empowered section manager. Each team is reinforced by an account manager with responsibility for co-ordination, service levels, cost controls and management reporting.  [continued below]
	Management reporting tools developed by The Travel Company are both comprehensive and flexible. Client who consolidate their travel requirements with us find that we simplify their ability to monitor travel spend, identify cost savings and ensure travel policies are adhered to. We also bring improved supplier negotiation opportunities. Authorisation systems that help clients keep control can be either online or through agreed procedures, whilst management reports can be supplied in a variety of formats including online.

	Applied technology advantage The technology developed in-house by The Travel Company has broken new ground in allowing greater operational transparency. Clients can, for example, use our technology to research and find the lowest available rates themselves, simply using The Travel Company to take final responsibility for quality control and fulfilment.
Clients can create a personal travel web site which gives continuous real time graphical itineraries, access to receipts, information updates and even personal alerts for journey delays to mobile telephone numbers. Above all, clients can achieve huge increases in efficiency and realise dramatic cost benefits.